Customer Policies

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:
Name: Manmohan Singh Sagoo
Company: Harpm Consultancy Service
Email: support@passkabazar.com , Phone: +91-9755753395
Address: Bhopal, Madhya Pradesh, India
How to raise a grievance:
1. Email us at support@passkabazar.com with subject "Grievance - [Order ID]"
2. Describe your issue clearly
3. We will acknowledge within 48 hours
4. Resolution will be provided within 30 days

Cancellation Policy

1. Orders can be cancelled within 24 hours of placing the order
2. Once the order is shipped, cancellation is not possible
3. To cancel, email support@passkabazar.com or WhatsApp +91-9755753395 
   with your Order ID
4. Refunds for cancelled orders will be processed within 5-7 business days
5. Refund will be credited to the original payment method

Shipping Policy

1. Orders are processed within 1-2 business days
2. Delivery across India within 5-8 business days
3. You will receive tracking details via email/SMS once dispatched
4. Shipping charges will be shown at checkout
5. We currently ship within India only
6. For queries: support@passkabazar.com or +91-9755753395